Our Policies
Created with intention, clarity, and care.
At Steeped~N~Luxury, every experience is designed to feel calm, intentional, and seamless. The following policies are here to provide clarity and ensure a smooth experience from order to pour.
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All tea products are considered consumable and are final sale.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can review and resolve the issue.
For events or bookings:
Cancellations must be made within the timeframe outlined at booking
Some events may be non-refundable due to limited seating
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Orders are processed within 2–5 business days.
Shipping timelines may vary depending on location and carrier.
Steeped~N~Luxury is not responsible for delays caused by shipping carriers or incorrect addresses entered at checkout.
Tracking information will be provided once your order ships.
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Our teas are made with natural ingredients.
By purchasing, you acknowledge that you are responsible for reviewing ingredients and consulting a professional if you have allergies, sensitivities, or medical concerns.
Steeped~N~Luxury is not liable for adverse reactions.
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Our experiences are designed to be calm, welcoming, and intentional.
By attending, you agree to respect the space, staff, and other guests, follow event guidelines, and arrive on time.
We reserve the right to refuse service or participation if necessary to maintain the experience.
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Steeped~N~Luxury is committed to creating a welcoming and inclusive space for all.
If you require accommodations, please contact us in advance so we can do our best to support your needs.