Sip & Stay™ Terms & Conditions

Effective Date: September 16, 2026

Welcome to the Sip & Stay™ website and Hospitality Partner Program, a service of Steeped-N-Luxury.

These Terms & Conditions ("Terms") govern your access to and use of our website, products, services, and Hospitality Partner Program.

By accessing or using our website, you agree to the website-use provisions of these Terms. Purchases, program participation, and recurring subscriptions are subject to the applicable terms presented and accepted during the relevant enrollment or checkout process.

If you do not agree to these Terms, please discontinue use of our website and services.

1. About Sip & Stay™

Sip & Stay™ is a hospitality enhancement service operated by Steeped-N-Luxury.

We provide thoughtfully curated welcome kits, personalized Digital Guest Concierge pages, QR code experiences, hospitality materials, and related services for vacation rentals, boutique accommodations, and hospitality partners.

2. Eligibility

By using our website or services, you represent that you:

• Are at least 18 years of age.

• Have the legal authority to enter into binding agreements.

• Are authorized to act on behalf of the property or business if purchasing on behalf of an organization.

• Will provide accurate and truthful information.

3. Products & Services

Our products and services may include:

• Hospitality Starter Packages

• Guest Welcome Kits

• Personalized Digital Guest Concierge pages

• QR codes

• Acrylic display signage

• Printed hospitality materials

• Seasonal hospitality products

• Hospitality Partner resources

• Digital hospitality content

• Digital Concierge hosting and maintenance

• Related hospitality support services

Product availability and future service offerings may change.

Changes affecting existing purchases or subscriptions will be handled according to the applicable agreement, subscription policy, and law.

4. Orders

Orders are considered accepted once payment has been successfully processed and Sip & Stay™ confirms acceptance of the order.

Sip & Stay™ may refuse, limit, or cancel orders for legitimate reasons, including pricing errors, suspected fraud, inventory limitations, or violations of these Terms.

If Sip & Stay™ cancels an order after collecting payment and before providing the purchased products or services, any refund due will be processed in accordance with the Refund Policy and applicable law.

5. Pricing & Payment

All prices are listed in U.S. dollars (USD).

Applicable taxes and shipping charges will be disclosed during checkout when required.

5.1 Starter Package

The initial Sip & Stay™ Hospitality Partner Starter Package costs $249.

Payment is required before production begins.

The Starter Package includes the first 30 calendar days of Digital Guest Concierge hosting for one property.

The included hosting period begins when the personalized Digital Guest Concierge is activated and made available for guest use.

5.2 Monthly Digital Concierge Subscription

After the included 30-day hosting period, continued Digital Guest Concierge hosting costs $12.99 per month, per property.

The Starter Package does not automatically enroll the Hospitality Partner in a monthly subscription or authorize recurring payments.

To continue hosting, the Partner must separately purchase the Digital Guest Concierge Hosting subscription and affirmatively authorize recurring payments through the applicable checkout process.

The first $12.99 payment is charged when the Partner purchases the subscription through Squarespace checkout. It is not automatically delayed until 30 days after concierge activation.

Subsequent payments are billed monthly according to the subscription purchase date and the billing schedule disclosed at checkout.

Sip & Stay™ will communicate the activation date and expiration date of the included hosting period and send a reminder before expiration.

If the Partner does not purchase the subscription by the end of the included 30-day period, hosting expires without an automatic courtesy extension. Sip & Stay™ may deactivate the concierge.

The monthly subscription includes:

• Continued hosting of the personalized Digital Guest Concierge.

• Basic technical maintenance.

• Up to two routine content update requests per property, per monthly billing period.

Unused update requests do not roll over.

Extensive redesigns, substantial content changes, and additional update requests may incur separate fees. Any additional charges will be disclosed and approved before billable work begins.

Guest Welcome Kit refills and other additional services are purchased separately.

5.3 Recurring Payment Authorization

Before subscription purchase, the applicable checkout process will disclose the subscription price, billing frequency, first-payment timing, cancellation instructions, and other applicable billing terms.

Hospitality Partners must affirmatively authorize recurring payments through the separate subscription checkout process.

Acceptance of general website Terms alone does not substitute for any separate recurring-payment authorization required by applicable law or the payment processor.

Purchase of the Starter Package alone does not authorize monthly subscription charges.

5.4 Pricing Changes

Prices for future purchases may change.

Confirmed orders will be honored at the price accepted at checkout.

Changes to an existing Digital Guest Concierge subscription will be communicated in advance and implemented in accordance with applicable law, the subscription terms, and any required authorization.

6. Custom Products

Many Sip & Stay™ products are customized specifically for each Hospitality Partner.

Customized products may include:

• Guest Welcome Pages

• Personalized QR codes

• Property-specific welcome materials

• Custom signage

• Branded hospitality materials

• Customized printed products

Production begins only after all required information has been submitted, payment has been received, and final proof approval has been provided.

Cancellation and refund eligibility for customized products are governed by the Refund Policy and applicable law.

7. Proof Approval

Where applicable, Sip & Stay™ will provide a digital proof before production.

The Hospitality Partner is responsible for reviewing all submitted information for accuracy before approving production.

The Starter Package includes up to two rounds of revisions during the initial proofing process.

Additional revisions or substantial changes may incur additional design fees disclosed before work begins.

Once written approval has been received, Sip & Stay™ is not responsible for errors appearing in the approved materials to the extent permitted by applicable law.

Initial proofing revisions are separate from the two routine monthly content update requests included with an active hosting subscription.

8. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Branding

• Graphics

• Product designs

• Website design

• Photography created or owned by Sip & Stay™

• Digital materials

• Educational content

• Hospitality resources

• Guest Welcome Page templates

• QR code designs

remains the intellectual property of Steeped-N-Luxury unless otherwise indicated.

No proprietary content may be copied, reproduced, modified, distributed, sold, or used without prior written permission, except as expressly authorized by Sip & Stay™ or permitted by applicable law.

Hospitality Partners retain ownership of the original materials they submit, subject to any applicable third-party rights.

Additional requirements are provided in the Property Content & Brand Authorization.

9. User Content

You retain ownership of content you submit to Sip & Stay™, including logos, photographs, branding, welcome messages, and property information, subject to any applicable third-party rights.

By submitting content, you grant Sip & Stay™ permission to use that information as reasonably necessary to provide the requested products and services.

Such use may include creating, publishing, hosting, maintaining, and updating your personalized Digital Guest Concierge.

Additional requirements are outlined in the Property Content & Brand Authorization and any applicable content authorization.

10. Acceptable Use

You agree not to:

• Use the website for unlawful purposes.

• Submit false or misleading information.

• Attempt to interfere with website functionality.

• Upload malicious software or code.

• Misrepresent your affiliation with another property or business.

• Infringe upon the intellectual property rights of others.

• Attempt to access another Hospitality Partner's private resources without authorization.

11. Third-Party Services

Sip & Stay™ may provide links to third-party websites, businesses, attractions, or services for informational purposes.

We do not control or guarantee the accuracy, availability, or quality of third-party services.

Any interactions with third-party providers are between you and that provider.

Nothing in this section limits responsibilities that cannot lawfully be excluded.

12. Limitation of Liability

Sip & Stay™ provides hospitality enhancement products and services only.

We are not responsible for matters outside our control or services, including:

• Property operations

• Reservation management

• Guest behavior

• Property maintenance

• Third-party recommendations

• Guest satisfaction unrelated to Sip & Stay™ products or services

To the fullest extent permitted by applicable law, Sip & Stay™'s total liability shall not exceed the amount paid for the specific order or service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

13. Disclaimer

Products and services are provided on an "as is" and "as available" basis to the extent permitted by applicable law.

While Sip & Stay™ strives to provide accurate information and high-quality products, we do not guarantee:

• Uninterrupted website availability

• Continuous access to the Digital Guest Concierge

• Accuracy of third-party information

• Compatibility with every property or hospitality operation

• Specific guest satisfaction, reviews, bookings, or business outcomes

Hospitality Partners remain responsible for providing guests with essential property information if the Digital Guest Concierge becomes temporarily unavailable.

Nothing in this section limits any warranty or remedy that cannot lawfully be excluded.

14. Suspension, Cancellation & Termination

Sip & Stay™ may suspend or terminate access to its services or Hospitality Partner Program if a user:

• Violates these Terms.

• Misuses Sip & Stay™ intellectual property.

• Provides fraudulent information.

• Fails to satisfy payment obligations.

• Uses the program in violation of applicable program requirements.

Digital Guest Concierge Nonpayment

If a monthly hosting payment fails, Sip & Stay™ will notify the Hospitality Partner.

The Partner will have a 10-calendar-day grace period from the original payment due date to resolve the outstanding balance.

If payment remains outstanding after the grace period, Sip & Stay™ may suspend the Digital Guest Concierge after providing notice.

Suspension of the concierge does not automatically terminate the entire Hospitality Partner relationship.

Subscription Cancellation

Hospitality Partners may cancel an existing Digital Guest Concierge subscription through the designated cancellation method or by emailing:

sipandstay@steepednluxury.com

Cancellation stops future recurring charges once effective.

The concierge will generally remain active through the end of the current paid billing period unless otherwise agreed or earlier removal is required by applicable law or an authorized content-removal request.

A Partner who has purchased only the Starter Package and has not separately purchased a subscription does not need to cancel a subscription.

If the Partner does not subscribe by the end of the included 30-day hosting period, hosting expires and Sip & Stay™ may deactivate the concierge. No monthly subscription charge will occur solely because the Partner purchased the Starter Package.

Monthly subscription payments are generally not prorated or refunded for unused hosting time, except where required by applicable law or where a refund is appropriate due to a billing error or service issue.

Additional details are provided in the Digital Guest Concierge Hosting & Subscription Policy and Refund Policy.

15. Privacy

Your use of this website and participation in the Hospitality Partner Program are also governed by our Privacy Policy, which explains applicable information collection, use, disclosure, and protection practices.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Iowa, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Legal disputes arising from these Terms shall be resolved in the appropriate courts located within the State of Iowa, except where applicable law requires another forum.

17. Changes to These Terms

Sip & Stay™ may update these Terms from time to time.

Updated versions will be posted on this page with a revised effective date.

Material changes affecting existing Hospitality Partners will be communicated in advance where required by applicable law or the applicable agreement.

Changes to existing recurring subscriptions will be subject to the applicable subscription terms, notice requirements, and any required authorization.

Continued website use after an update may constitute acceptance of revised website-use terms where legally permissible. Material changes to an existing purchase or subscription will not be treated as accepted solely because the Partner continues browsing the website.

18. Related Policies & Agreements

These Terms should be read together with the applicable:

• Privacy Policy

• Refund Policy

• Shipping Policy

• Property Content & Brand Authorization

• Hospitality Partner Agreement

• Digital Guest Concierge Hosting & Subscription Policy

The Hospitality Partner Agreement governs participation in the Hospitality Partner Program.

The Digital Guest Concierge Hosting & Subscription Policy provides additional terms concerning hosting, recurring billing, content updates, suspension, and cancellation.

Where these Terms conflict with more specific provisions governing an accepted purchase or subscription, the applicable specific provisions will govern to the extent permitted by law.

19. Contact Us

If you have questions regarding these Terms & Conditions, please contact us.

Sip & Stay™

A Hospitality Service by Steeped-N-Luxury

Email: sipandstay@steepednluxury.com

These Terms apply when presented and accepted through the applicable website, purchase, or enrollment process.