Shipping Policy

Effective Date: July 2026

Thank you for choosing Sip & Stay™, a hospitality service of Steeped~N~Luxury. We take pride in creating thoughtfully curated hospitality products that are customized for each Hospitality Partner. Please review our Shipping Policy before placing your order.

1. Order Processing

Most Sip & Stay™ products are custom-made specifically for your property. Order processing begins only after all of the following have been completed:

  • Full payment has been received.

  • Required onboarding information has been submitted.

  • All requested property content has been provided.

  • Final proof approval has been received (when applicable).

Orders that are missing information or awaiting approval may experience production delays.

2. Production Time

Production times vary depending on the products ordered.

Estimated production timelines will be communicated during the ordering process.

Because every Hospitality Partner package is customized, production times are estimates and are not guaranteed.

3. Shipping Methods

Sip & Stay™ ships throughout the United States using reputable shipping carriers.

Available shipping methods and estimated delivery times will be displayed during checkout when applicable.

Shipping carriers may include:

  • USPS

  • UPS

  • FedEx

  • Other qualified carriers

Carrier selection is determined at the discretion of Sip & Stay™ unless otherwise agreed upon.

4. Shipping Rates

Shipping charges are calculated based on factors such as:

  • Package size

  • Package weight

  • Shipping destination

  • Selected shipping method

Applicable shipping charges will be displayed before your order is finalized.

5. Delivery Estimates

Estimated delivery dates are provided for convenience only.

Sip & Stay™ cannot guarantee delivery dates once a shipment has been accepted by the shipping carrier.

Delivery may be affected by circumstances beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Carrier delays

  • Peak shipping seasons

  • Supply chain disruptions

  • Other unforeseen events

6. Incorrect Shipping Information

Hospitality Partners are responsible for providing accurate shipping information.

Sip & Stay™ is not responsible for delays, returned packages, additional shipping charges, or lost shipments resulting from incorrect or incomplete shipping addresses submitted by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order is reshipped.

7. Order Tracking

When available, tracking information will be provided once your order has shipped.

Please allow the shipping carrier time to update tracking information after receiving your shipment notification.

8. Lost or Delayed Shipments

If your package appears to be delayed or lost in transit, please contact us promptly.

Sip & Stay™ will assist in working with the shipping carrier to locate your shipment.

However, once an order has been transferred to the shipping carrier, delivery is subject to the carrier's policies and procedures.

9. Damaged Shipments

If your package arrives visibly damaged:

  • Photograph the package before opening it whenever possible.

  • Photograph any damaged items immediately after opening.

  • Contact Sip & Stay™ within five (5) business days of delivery.

Providing photographs helps us evaluate the situation and determine the appropriate resolution.

10. Split Shipments

Some orders may arrive in multiple shipments depending on product availability or production scheduling.

When applicable, you will receive separate tracking information for each shipment.

11. International Shipping

At this time, Sip & Stay™ primarily serves Hospitality Partners within the United States.

If international shipping becomes available, additional shipping fees, customs duties, taxes, import fees, and delivery requirements may apply.

Hospitality Partners are responsible for any customs fees or import charges imposed by their country.

12. Risk of Loss

Ownership and risk of loss transfer to the customer once the shipment has been accepted by the shipping carrier.

Sip & Stay™ is not responsible for packages that are lost, stolen, or damaged after confirmed delivery.

13. Shipping Policy Updates

Sip & Stay™ reserves the right to update this Shipping Policy at any time.

Updated versions will be posted on this page with a revised Effective Date.

14. Contact Us

If you have questions regarding shipping, production timelines, or an existing order, please contact us.

Sip & Stay™
A Hospitality Service by Steeped~N~Luxury

Email: sipandstay@steepednluxury.com

By placing an order with Sip & Stay™, you acknowledge that you have read, understood, and agree to this Shipping Policy.