Sip & Stay™ Shipping Policy

Effective Date: September 16, 2026

Thank you for choosing Sip & Stay™, a hospitality service of Steeped-N-Luxury.

We take pride in creating thoughtfully curated hospitality products customized for each Hospitality Partner. This Shipping Policy explains how physical orders are processed, produced, shipped, and delivered.

This policy applies to physical products, including Hospitality Starter Packages, Guest Welcome Kits, acrylic signage, printed materials, and refill orders. Digital Guest Concierge hosting and other digital services are delivered electronically and are not subject to physical shipping.

Please review this policy before placing an order.

1. Order Processing

Most Sip & Stay™ products are custom-made specifically for your property.

Processing of a customized order begins once all applicable requirements have been completed:

• Full payment has been received.

• Required onboarding information has been submitted.

• All necessary property content has been provided.

• Final proof approval has been received, when applicable.

Orders awaiting information, payment, or approval may experience production delays.

For refill orders or other products that do not require customization, processing begins after payment and order acceptance, subject to product availability.

An order confirmation does not necessarily mean that a customized product has entered production or has shipped.

2. Production Time

Production times vary depending on the products ordered, customization requirements, material availability, and current order volume.

Estimated production timelines will be communicated during the ordering process or through subsequent order communications.

For customized orders, the production timeline generally begins after all required information and final proof approval have been received.

Production estimates are not guaranteed delivery dates.

If Sip & Stay™ becomes aware of a material production delay, we will make reasonable efforts to notify the Hospitality Partner and provide updated information.

Any cancellation or refund rights arising from a delay will be handled in accordance with the applicable purchase terms and law.

3. Shipping Methods

Sip & Stay™ ships physical products within the United States using established shipping carriers.

Depending on availability and the order, carriers may include:

• USPS

• UPS

• FedEx

• Other qualified shipping providers

Available shipping methods and estimated delivery times will be displayed during checkout when applicable or communicated before shipment.

Carrier selection is determined by Sip & Stay™ unless a specific shipping method has been agreed upon.

Expedited shipping, when available, does not necessarily shorten the time required to produce a customized product.

4. Shipping Rates

Shipping charges may be calculated based on:

• Package size

• Package weight

• Shipping destination

• Selected shipping method

• Number of shipments, when applicable

Applicable shipping charges will be disclosed before the order is finalized.

Any additional shipping charges requiring the Hospitality Partner's payment will be disclosed before they are incurred, except where otherwise permitted by the applicable purchase terms and law.

Digital Guest Concierge hosting does not require physical shipping.

5. Delivery Estimates

Estimated delivery dates are provided to help Hospitality Partners plan for their orders.

Delivery may be affected by circumstances such as:

• Weather conditions

• Natural disasters

• Carrier delays

• Peak shipping seasons

• Supply chain disruptions

• Transportation interruptions

• Other circumstances beyond reasonable control

Sip & Stay™ will make reasonable efforts to communicate known material delays.

Carrier estimates are not guarantees unless a specific guaranteed delivery service has been expressly purchased and confirmed.

Nothing in this section limits cancellation, refund, or other rights that may apply when an order is not shipped or delivered as required by law or the applicable purchase agreement.

Hospitality Partners are encouraged to place orders sufficiently in advance of important guest arrival dates or property launches.

6. Incorrect Shipping Information

Hospitality Partners are responsible for providing complete and accurate shipping information at checkout.

Please review the shipping address carefully, including:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City and state

• ZIP code

• Any necessary delivery instructions

If an address correction is needed, contact Sip & Stay™ as soon as possible.

We will attempt to accommodate changes when feasible, but address changes may not be possible once an order has been shipped.

If a shipment is returned or requires reshipment because of incorrect or incomplete information provided by the Partner, additional shipping charges may apply.

Any additional charges will be communicated before reshipment.

Sip & Stay™ remains responsible for addressing shipping errors caused by Sip & Stay™, subject to applicable law.

7. Order Tracking

When tracking is available, Sip & Stay™ will provide tracking information after the order has shipped.

Tracking information may be delivered by email or through another designated order communication method.

Please allow the carrier time to update tracking information after receiving the shipment notification.

If tracking information does not update or appears incorrect, contact Sip & Stay™ for assistance.

8. Lost or Delayed Shipments

If a shipment appears delayed or lost, please contact Sip & Stay™ promptly at:

sipandstay@steepednluxury.com

Include your order number and any available tracking information.

Sip & Stay™ will review the issue and, when appropriate, assist with a carrier inquiry or claim.

A carrier's tracking status does not automatically determine the Partner's rights or Sip & Stay™'s obligations.

If a package is confirmed lost or an order is not delivered as required under the applicable purchase terms or law, Sip & Stay™ will provide an appropriate resolution, which may include replacement, reshipment, refund, or another legally required remedy.

9. Damaged Shipments

If your package arrives damaged, please take the following steps:

• Photograph the shipping package before opening it, whenever possible.

• Photograph any damaged products and packaging.

• Keep the packaging and damaged items until the issue has been reviewed, when reasonably possible.

• Contact Sip & Stay™ within five (5) business days of delivery.

Please include:

• Your order number

• A description of the damage

• Photographs of the affected items

• Photographs of the packaging, if available

These details help us evaluate the issue and determine an appropriate resolution.

Depending on the circumstances, a resolution may include replacement, repair, reproduction, refund, or another appropriate remedy.

The five-business-day reporting request does not limit any rights or remedies that cannot lawfully be restricted.

Additional details are provided in the Sip & Stay™ Refund Policy.

10. Split Shipments

Some orders may arrive in multiple shipments due to product availability, customization requirements, or production scheduling.

When an order is shipped in multiple packages, separate tracking information will be provided when available.

Sip & Stay™ will communicate any additional shipping charges requiring the Partner's approval before those charges are incurred.

Split shipments do not change the products or quantities included in the accepted order.

11. International Shipping

Sip & Stay™ currently offers standard shipping within the United States.

International shipping is not a standard service and is available only when expressly confirmed by Sip & Stay™ before purchase.

If an international order is accepted, additional costs may include:

• International shipping fees

• Customs duties

• Import taxes

• Brokerage fees

• Other destination-specific charges

Responsibility for these charges will be disclosed or agreed upon before the international order is finalized.

International delivery timelines may be affected by customs processing and other requirements outside Sip & Stay™'s control.

12. Delivery, Risk of Loss & Reported Delivery Issues

Sip & Stay™ will package orders with reasonable care and arrange shipment using the selected or agreed shipping method.

Responsibility for loss or damage during shipment will be determined by the applicable purchase agreement and law.

Risk of loss does not automatically transfer to the Hospitality Partner solely because a package has been handed to a shipping carrier.

If tracking shows a package as delivered but the Partner cannot locate it, the Partner should:

• Check the delivery location and any designated package-receiving area.

• Confirm whether another authorized person accepted the delivery.

• Contact Sip & Stay™ promptly with the order number and tracking information.

Sip & Stay™ will review the circumstances and assist with an appropriate carrier inquiry when warranted.

Reports of theft, misdelivery, loss, or damage will be evaluated individually, subject to the applicable agreement and law.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded.

13. Shipping Policy Updates

Sip & Stay™ may update this Shipping Policy from time to time.

Updated versions will be posted on this page with a revised effective date.

Changes affecting an order already accepted will be handled according to the terms applicable to that order and any requirements of applicable law.

Material changes will be communicated in advance where required.

Updates will not retroactively eliminate rights or remedies that have already accrued.

14. Contact Us

If you have questions regarding shipping, production timelines, delivery, or an existing order, please contact us.

Sip & Stay™

A Hospitality Service by Steeped-N-Luxury

Email: sipandstay@steepednluxury.com

This Shipping Policy applies to physical product purchases when presented as part of the applicable purchase terms.