Refund Policy

Effective Date: July 2026

Thank you for choosing Sip & Stay™, a hospitality service of Steeped~N~Luxury. Each hospitality product is thoughtfully created to reflect your unique property and guest experience. Because many of our products are customized specifically for each Hospitality Partner, please review our Refund Policy carefully before placing your order.

1. Customized Products

Most Sip & Stay™ products are custom-designed and produced specifically for your property.

Customized products may include, but are not limited to:

  • Hospitality Starter Packages

  • Guest Welcome Pages

  • Personalized QR Codes

  • Acrylic Display Signage

  • Printed Welcome Cards

  • Property-Specific Hospitality Materials

  • Customized Guest Welcome Kits

  • Branded Hospitality Materials

Because these products are created exclusively for your business, they are not eligible for return or refund once production has begun.

2. Cancellation Policy

Orders may be canceled only before production begins.

If production has not started, your order may be canceled and refunded, less any non-refundable payment processing fees, if applicable.

Once production has begun, cancellations cannot be accepted.

3. Proof Approval

For products requiring design approval, Hospitality Partners will receive a digital proof before production.

The Partner is responsible for carefully reviewing all submitted information, including:

  • Property name

  • Welcome message

  • Wi-Fi information

  • Check-in instructions

  • Check-out instructions

  • Parking information

  • House rules

  • Emergency contacts

  • Local recommendations

  • Branding

  • Images

  • Grammar and spelling

The Starter Package includes up to two (2) rounds of revisions during the proofing process.

Production begins only after written approval has been received.

Once approval is given, Sip & Stay™ is not responsible for errors contained within the approved proof.

4. Returns

Due to the personalized nature of our hospitality products, returns are generally not accepted.

Returns will only be considered if:

  • The incorrect product was shipped.

  • The product arrived damaged due to shipping.

  • A manufacturing defect is identified.

Requests must be submitted within five (5) business days of delivery.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within five (5) business days of delivery.

To help us evaluate your request, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping packaging, if applicable

After review, Sip & Stay™ may, at its discretion:

  • Replace the affected item

  • Repair the issue

  • Reproduce the customized product

  • Offer another appropriate resolution

6. Digital Products

Digital products and services, including but not limited to:

  • Guest Welcome Pages

  • QR Codes

  • Digital Hospitality Resources

  • Downloadable Materials

  • Customized Digital Designs

are non-refundable once they have been delivered or made available.

7. Shipping Costs

Shipping charges are non-refundable unless the error was caused by Sip & Stay™.

If a replacement shipment is required due to an error by Sip & Stay™, replacement shipping costs will be covered by Sip & Stay™.

8. Refused or Undeliverable Shipments

Orders returned due to:

  • Incorrect shipping information

  • Refused delivery

  • Failure to retrieve the package

  • Invalid delivery address

may require additional shipping charges before being reshipped.

Original shipping charges are non-refundable.

9. Chargebacks

If you experience an issue with your order, we encourage you to contact us directly before initiating a payment dispute or chargeback.

We are committed to working with Hospitality Partners to resolve concerns whenever possible.

Fraudulent or unwarranted chargebacks may result in suspension or termination from the Sip & Stay™ Hospitality Partner Program.

10. Exceptions

Nothing in this Refund Policy limits any rights provided under applicable consumer protection laws.

Where required by law, Sip & Stay™ will honor all legally mandated remedies.

11. Policy Updates

Sip & Stay™ reserves the right to update this Refund Policy at any time.

Any revisions will be posted on this page with an updated Effective Date.

12. Contact Us

If you have questions regarding this Refund Policy or believe there is an issue with your order, please contact us.

Sip & Stay™
A Hospitality Service by Steeped~N~Luxury

Email: sipandstay@steepednluxury.com

By placing an order with Sip & Stay™, purchasing products, or participating in the Hospitality Partner Program, you acknowledge that you have read, understood, and agree to this Refund Policy.