Refund Policy

Effective Date: September 16, 2026

Thank you for choosing Sip & Stay™, a hospitality service of Steeped-N-Luxury.

Each hospitality product is thoughtfully created to reflect your unique property and guest experience. Because many of our products are customized specifically for each Hospitality Partner, please review this Refund Policy carefully before placing your order.

This policy applies to Sip & Stay™ Starter Packages, customized hospitality products, digital products and services, and Digital Guest Concierge hosting subscriptions.

1. Customized Products

Most Sip & Stay™ products are custom-designed and produced specifically for your property.

Customized products may include, but are not limited to:

• Hospitality Starter Packages

• Guest Welcome Pages

• Personalized QR Codes

• Acrylic Display Signage

• Printed Welcome Cards

• Property-Specific Hospitality Materials

• Customized Guest Welcome Kits

• Branded Hospitality Materials

Because these products are created specifically for your business, they are generally not eligible for return or refund once production has begun, except where required by applicable law or otherwise provided in this policy.

2. Order Cancellation Policy

Starter Package and customized product orders may be canceled before production begins.

If production has not started, an eligible order may be canceled and refunded. Any deduction for non-refundable payment processing fees will be made only where permitted by applicable law and disclosed before purchase.

Once production has begun, customized product orders generally cannot be canceled for a refund, except where required by applicable law or otherwise provided in this policy.

This section applies to product and customization orders.

Cancellation of an ongoing Digital Guest Concierge hosting subscription is governed separately by Section 7 of this policy and the Digital Guest Concierge Hosting & Subscription Policy.

3. Proof Approval

For products requiring design approval, Hospitality Partners will receive a digital proof before production.

The Partner is responsible for carefully reviewing all submitted information, including:

• Property name

• Welcome message

• Wi-Fi information

• Check-in instructions

• Checkout instructions

• Parking information

• House rules

• Emergency contacts

• Local recommendations

• Branding

• Images

• Grammar and spelling

The Starter Package includes up to two (2) rounds of revisions during the initial proofing process.

Additional revisions or requests that substantially alter the original project scope may be subject to additional design fees disclosed before the additional work begins.

Production begins only after written approval has been received.

Once approval is given, Sip & Stay™ is not responsible for errors contained within the approved proof to the extent permitted by applicable law.

The initial proofing revisions are separate from the routine monthly content update requests included with an active Digital Guest Concierge hosting subscription.

4. Returns

Due to the personalized nature of our hospitality products, returns are generally not accepted.

Returns will be considered if:

• The incorrect product was shipped.

• The product arrived damaged due to shipping.

• A manufacturing defect is identified.

Please submit return-related requests within five (5) business days of delivery.

This reporting period does not limit any rights or remedies that cannot lawfully be restricted.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within five (5) business days of delivery.

To help us evaluate your request, please include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping packaging, if applicable

After reviewing the issue, Sip & Stay™ may provide an appropriate resolution, including:

• Replacing the affected item

• Repairing the issue

• Reproducing the customized product

• Offering another appropriate remedy

Any remedy required by applicable law will be honored.

6. Digital Products & Services

Digital products and services may include:

• Guest Welcome Pages

• QR Codes

• Digital Hospitality Resources

• Downloadable Materials

• Customized Digital Designs

Customized digital products and services are generally non-refundable once the applicable work has been completed and delivered or made available, except where required by applicable law or otherwise provided in this policy.

The Digital Guest Concierge hosting subscription is an ongoing service and is subject to the separate cancellation and billing provisions in Section 7 and the Digital Guest Concierge Hosting & Subscription Policy.

Cancellation of a hosting subscription does not automatically entitle the Partner to a refund of completed customization work or the Starter Package.

7. Digital Guest Concierge Subscription Cancellation & Refunds

7.1 Starter Package and Included Hosting

The initial Sip & Stay™ Starter Package costs $249 per property and includes the first 30 calendar days of Digital Guest Concierge hosting for one property.

The included hosting period begins when the personalized Digital Guest Concierge is activated and made available for guest use.

The Starter Package does not automatically enroll the Hospitality Partner in a paid monthly subscription or authorize recurring charges.

After the included hosting period, continued hosting costs $12.99 per month, per property. The Partner must separately purchase the hosting subscription and affirmatively authorize recurring payments through the applicable checkout process.

Guest Welcome Kit refills and additional services are purchased separately.

7.2 Expiration of Included Hosting Without Subscription

Sip & Stay™ will communicate the activation date and expiration date of the included 30-day hosting period and send the Partner a reminder before expiration.

If the Partner does not purchase the monthly hosting subscription by the end of the included period, hosting will expire. There is no automatic courtesy extension.

Sip & Stay™ may deactivate the Digital Guest Concierge after the included period ends.

A Partner who has not purchased a subscription does not need to cancel one and will not incur a monthly subscription charge solely because they purchased the Starter Package.

The Partner may also request that hosting end before the included period expires.

Ending hosting or declining to purchase the subscription does not automatically entitle the Partner to a refund of the Starter Package or completed customization work.

Starter Package refund eligibility remains subject to Sections 1, 2, and 6 of this policy and applicable law.

7.3 Subscription Purchase, Cancellation & Refunds

The first $12.99 monthly subscription payment is charged when the Partner purchases the subscription through Squarespace checkout. It is not automatically delayed until 30 days after concierge activation.

Subsequent payments are billed monthly according to the subscription purchase date and the billing schedule disclosed at checkout.

Hospitality Partners may cancel an existing Digital Guest Concierge hosting subscription through the designated cancellation method or by contacting Sip & Stay™ at:

sipandstay@steepednluxury.com

Cancellation stops future recurring charges once effective.

The Digital Guest Concierge will generally remain active through the end of the current paid billing period unless otherwise agreed or earlier removal is required by applicable law or an authorized content-removal request.

Monthly subscription payments are generally non-refundable and will not be automatically prorated for unused hosting time, except where required by applicable law or where Sip & Stay™ determines that a refund is appropriate due to a billing error or service issue.

7.4 Billing Errors and Service Issues

Partners who believe they were charged incorrectly or experienced a service issue may contact Sip & Stay™ for review.

Sip & Stay™ will investigate reported billing errors and service issues and provide any refund, correction, or other remedy required by applicable law or warranted by the circumstances.

7.5 Additional Services

Fees for additional content update requests, extensive redesigns, and other separately purchased services will be disclosed before the Partner authorizes the work.

Refund eligibility for those services will depend on the applicable purchase terms, work completed, and applicable law.

7.6 Related Subscription Terms

For additional information concerning hosting, recurring billing, failed payments, grace periods, suspension, reactivation, and cancellation, please review the Sip & Stay™ Digital Guest Concierge Hosting & Subscription Policy.

8. Shipping Costs

Shipping charges are generally non-refundable unless the error was caused by Sip & Stay™ or a refund is required by applicable law.

If a replacement shipment is required due to an error by Sip & Stay™, replacement shipping costs will be covered by Sip & Stay™.

9. Refused or Undeliverable Shipments

Orders returned due to:

• Incorrect shipping information

• Refused delivery

• Failure to retrieve the package

• Invalid delivery address

may require additional shipping charges before being reshipped.

Original shipping charges are generally non-refundable, except where required by applicable law.

10. Chargebacks

If you experience an issue with your order, we encourage you to contact us directly so we can work toward a resolution.

Hospitality Partners retain their rights to dispute charges through their payment provider or financial institution.

Knowingly fraudulent payment disputes may result in suspension or termination from the Sip & Stay™ Hospitality Partner Program, subject to applicable law and the Hospitality Partner Agreement.

A good-faith billing dispute will not, by itself, be treated as fraudulent conduct.

11. Exceptions

Nothing in this Refund Policy limits any rights or remedies provided under applicable law.

Where required by law, Sip & Stay™ will honor legally mandated refunds, replacements, corrections, cancellation rights, and other remedies.

12. Policy Updates

Sip & Stay™ may update this Refund Policy from time to time.

Revisions will be posted on this page with an updated effective date.

Material changes affecting existing Hospitality Partners will be communicated in advance where required by applicable law or the applicable agreement.

Changes will not retroactively eliminate refund rights or remedies that have already accrued under applicable law or the terms governing a completed purchase.

13. Contact Us

If you have questions regarding this Refund Policy, wish to request a subscription cancellation, or believe there is an issue with your order, please contact us.

Sip & Stay™

A Hospitality Service by Steeped-N-Luxury

Email: sipandstay@steepednluxury.com

This Refund Policy forms part of the applicable Sip & Stay™ purchase and Hospitality Partner terms when it is presented and accepted through the relevant enrollment or checkout process.