Sip & Stay™ Privacy Policy
Effective Date: September 16, 2026
Sip & Stay™, a hospitality service of Steeped-N-Luxury (“Sip & Stay™,” “we,” “our,” or “us”), respects your privacy and is committed to handling personal and business information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit forms, purchase products, use a Digital Guest Concierge page, or participate in the Sip & Stay™ Hospitality Partner Program.
Please read this policy to understand our information practices. Where applicable law requires consent for a particular activity, we will request that consent separately.
1. Information We Collect
The information we collect depends on how you interact with Sip & Stay™.
1.1 Personal and Business Information
We may collect:
Name
Business name
Email address
Phone number
Billing address
Shipping address
Order details
Hospitality Partner account and application information
Customer service inquiries and communications
Subscription status and transaction records
Payments may be handled by third-party payment providers. The payment information available to Sip & Stay™ depends on the payment provider and the services used.
We do not need to collect complete payment card details directly through our onboarding forms to provide the Hospitality Partner Program.
1.2 Property Information
When you participate in the Hospitality Partner Program, we may collect:
Property name
Property address
Property photographs
Business logo
Brand colors
Property description
Guest welcome message
Wi-Fi network name
Wi-Fi password, if submitted
Check-in instructions
Checkout instructions
Parking information
House rules
Emergency contact information
Local recommendations
Amenity information
Other information voluntarily submitted by the Hospitality Partner
Some property information may be intended for publication on a guest-facing Digital Guest Concierge page. Other information may be provided solely for internal administration or production.
We will use submitted property content in accordance with the applicable Property Content & Brand Authorization.
1.3 Website and Technical Information
When you visit our website or access a Digital Guest Concierge page, information may be collected automatically through our website platform and other technologies used to operate the service.
Depending on the tools enabled, this information may include:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referral source
Website usage and performance information
Cookie or similar technology information
The specific information collected depends on our active website, analytics, and service-provider settings.
1.4 Information Submitted Through Forms
We may collect information you provide through:
Hospitality Partner applications
Property Welcome Profiles
Property Update Request Forms
Support requests
Contact forms
Order forms
Subscription enrollment
Other program-related forms
Please avoid submitting unnecessary sensitive personal information through these forms.
2. How We Use Your Information
We may use information to:
Process purchases and payments.
Fulfill physical product orders.
Create customized hospitality products.
Design and publish Digital Guest Concierge pages.
Generate and maintain QR code destinations.
Host and maintain Digital Guest Concierge services.
Process subscription billing and cancellations.
Complete approved property content updates.
Provide customer support.
Respond to inquiries.
Communicate about orders and active services.
Maintain Hospitality Partner records.
Improve website functionality and service performance.
Detect and address suspected fraud, misuse, or security issues.
Maintain business and financial records.
Comply with applicable legal obligations.
We will use information for marketing as described in Section 5 and will obtain separate permission where required.
3. Hospitality Partner Information
Information submitted through the Hospitality Partner onboarding process is used to create, produce, deliver, and maintain the products and services requested by the Partner.
This may include:
Digital Guest Concierge pages
Guest Welcome Kits
Printed hospitality materials
QR codes
Acrylic signage
Hospitality Partner resources
Ongoing concierge content updates
We aim to collect and use information reasonably necessary for these purposes.
Hospitality Partners are responsible for ensuring that they have the authority to provide property information, photographs, branding, and any personal information belonging to other individuals.
Additional content-use terms are provided in the Property Content & Brand Authorization.
4. Digital Guest Concierge & Guest-Facing Information
The Digital Guest Concierge is designed to provide property information to guests through a personalized webpage, which may be accessed using a QR code or direct link.
Information approved for publication may include:
Property descriptions
Welcome messages
Check-in and checkout instructions
Wi-Fi details
Parking instructions
House rules
Amenity information
Emergency contact information
Local recommendations
Important: Information displayed on a guest-facing concierge page may be accessible to anyone who obtains its QR code or webpage link. Partners should not assume that a QR code makes a page private or restricts access to verified guests.
Hospitality Partners should submit only information appropriate for the intended guest audience.
Partners should avoid including private access codes, personal contact details, or other sensitive information unless they understand and authorize how that information will be displayed.
If a Partner identifies information that should be corrected or removed, the Partner should submit a Property Update Request or contact Sip & Stay™ promptly.
We will process approved updates in accordance with the applicable service terms.
Sip & Stay™ does not require guests to provide personal information merely to read property information unless a particular feature expressly states otherwise. Technical information may still be collected through the website and its service providers as described in this policy.
5. Marketing Communications & Marketing Permission
If you voluntarily subscribe to our mailing list or otherwise authorize marketing communications, we may send emails about:
Product announcements
Seasonal hospitality offerings
Hospitality Partner Program updates
Educational resources
Company news
Special offers
You may unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us.
Unsubscribing from marketing does not prevent necessary communications about active orders, subscriptions, billing, service changes, or support requests.
Property marketing permission is separate from email marketing permission.
We will seek separate affirmative authorization before using identifiable Partner property photographs, property names, logos, branding, or completed customized projects for promotional purposes.
Declining property marketing permission will not prevent a Partner from purchasing or using Sip & Stay™ services.
Additional details are provided in the Property Content & Brand Authorization.
6. Cookies & Similar Technologies
Our website and Digital Guest Concierge pages may use cookies and similar technologies for purposes such as:
Operating website features
Maintaining functionality
Remembering preferences
Measuring website performance
Understanding website traffic
Improving the user experience
The cookies and technologies used depend on the website platform and any enabled third-party integrations.
Most browsers allow users to manage or block cookies through browser settings. Disabling certain cookies may affect website functionality.
Where applicable law requires additional notice, consent, or controls for particular cookies or tracking technologies, those requirements will apply.
We will review our active website settings to ensure this section accurately reflects the technologies in use.
7. How We Share Information
Sip & Stay™ does not sell personal or business information as part of its stated business model.
We may disclose information to service providers and other parties when reasonably necessary to operate the business and deliver requested services.
These may include:
Payment processors
Shipping carriers
Website and Digital Guest Concierge hosting providers
Email service providers
Form and business software providers
Technical support providers
Professional advisers, where necessary
The information shared will depend on the services performed.
We may also disclose information when reasonably necessary to:
Comply with applicable law or valid legal process.
Protect the rights, property, or security of Sip & Stay™, Partners, or others.
Investigate suspected fraud or misuse.
Complete a lawful business transaction, subject to applicable requirements.
Information intentionally published on a Digital Guest Concierge page will be available to individuals who access that page.
We do not treat publication of guest-facing property information as permission to use it for unrelated marketing.
8. Third-Party Websites & Services
Our website and Digital Guest Concierge pages may contain links to third-party websites, businesses, attractions, or services.
These third parties may have their own privacy practices and terms.
Sip & Stay™ does not control the privacy practices of independently operated third-party websites.
We encourage users to review the applicable privacy policies before providing personal information to third parties.
9. Data Security
We take reasonable measures intended to protect the information we collect and maintain.
These measures may include administrative practices, access restrictions, and security features provided by the platforms and service providers we use.
No method of electronic transmission, online hosting, or information storage is completely secure.
We cannot guarantee absolute security.
Hospitality Partners should avoid submitting unnecessary sensitive information and should promptly notify us if they believe information displayed through their Digital Guest Concierge is inaccurate, exposed inappropriately, or should be removed.
10. Data Retention
We retain information for as long as reasonably necessary to:
Fulfill orders.
Provide active Hospitality Partner services.
Maintain Digital Guest Concierge pages.
Process billing and subscription records.
Respond to support requests.
Maintain appropriate business records.
Resolve disputes.
Meet applicable legal, tax, and accounting obligations.
When the initial 30-day hosting period included with the Starter Package expires without the Hospitality Partner purchasing a monthly hosting subscription, the associated guest-facing Digital Guest Concierge page may be deactivated or removed in accordance with the applicable hosting terms.
When an existing paid hosting subscription ends, the associated guest-facing concierge page may also be deactivated or removed according to the subscription terms.
Deactivation of a page does not necessarily result in immediate deletion of all underlying project files, transaction records, communications, or other information.
We may retain records where reasonably necessary for legitimate business purposes or required by law.
When information is no longer needed, we will take reasonable steps to delete, anonymize, or otherwise dispose of it appropriately.
11. Your Privacy Requests & Rights
You may contact us to request that we:
Provide information about personal information we maintain about you.
Correct inaccurate personal information.
Update Hospitality Partner information.
Review a request to delete personal information.
Remove or correct property content displayed on your Digital Guest Concierge.
Update your marketing communication preferences.
We will review and respond to requests in accordance with applicable law and our contractual obligations.
Some information may need to be retained for legal, financial, security, dispute-resolution, or other legitimate purposes.
We may need to verify your identity or authority to act for a property or business before processing certain requests.
Privacy requests may be submitted to:
Additional privacy rights may apply depending on the individual's location and applicable law.
12. Children's Privacy
Sip & Stay™ is intended primarily for adults, business owners, and hospitality professionals.
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we become aware that we have collected personal information from a child under 13 in circumstances requiring deletion, we will take appropriate action in accordance with applicable law.
Parents or guardians with concerns may contact us using the email address below.
13. Changes to This Privacy Policy
Sip & Stay™ may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing changes to particular information practices.
Changes will not retroactively authorize uses of information that require consent or otherwise violate applicable law.
14. Contact Us
If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how information is handled, please contact us.
Sip & Stay™
A Hospitality Service by Steeped-N-Luxury
Email: sipandstay@steepednluxury.com
This Privacy Policy describes our information practices. Any separate consent required for marketing, recurring payments, or other activities will be requested through the applicable process.
Continue Your Partnership Journey
Thank you for taking the time to review this information.
Transparency and trust are at the heart of the Sip & Stay™ experience. When you’re ready, return to your Hospitality Partner Application to continue the onboarding process.